Shipping policy
Last updated: 15 August 2026
360STORE works with a network of specialist suppliers so we can carry a wide catalogue across clothing, home, beauty and accessories. That means delivery times vary by item. The estimated timeframe for each product is shown on its product page and again at checkout before you pay.
Before you order
Check the delivery estimate on the product page. If your order contains items from different suppliers, they may arrive in separate parcels on different days at no extra cost to you. This is normal and does not mean part of your order is missing.
Order processing
Orders are processed Monday to Friday, excluding public holidays. Most orders are passed to the supplier within 1 to 2 business days of being placed.
Orders placed after 2:00 PM Pacific Time, or on a weekend or holiday, begin processing the next business day.
You'll receive a confirmation email as soon as you order, and a second email with tracking once the parcel is on its way. Tracking can take 24 to 72 hours to show its first scan after being issued.
Delivery estimates
Total delivery time is processing time plus transit time. Typical ranges by product category:
| Category | Typical delivery (business days) |
|---|---|
| Beauty, jewelry, small accessories | 5 – 12 days |
| Clothing and shoes | 7 – 18 days |
| Handbags, luggage, home textiles | 7 – 18 days |
| Cookware, small appliances, decor | 10 – 21 days |
| Furniture and oversized items | 14 – 30 days |
These are estimates, not guarantees. The estimate shown on the individual product page takes precedence over this table — always check it before ordering. Business days exclude weekends and US public holidays.
Our commitment on timing
We will ship your order within the timeframe stated at checkout. Where no timeframe is stated, we will ship within 30 days of receiving your order.
If we find we cannot meet that timeframe, we will email you promptly with either a revised shipping date or a statement that we cannot provide one, together with the option to cancel for a full refund at no cost to you. If you choose to cancel, or if we cannot offer a firm revised date and you do not consent to the delay, we will refund you in full.
Shipping costs
Shipping is calculated at checkout based on your address and the contents of your cart. The exact cost is always shown before you pay — there are no charges added after checkout.
Where an order contains items from multiple suppliers, you are charged shipping once. We absorb the cost of splitting the shipment.
Where we ship
We currently ship to addresses within the United States, including Alaska, Hawaii and US territories. Delivery to Alaska, Hawaii and territories may take longer than the ranges above and some oversized items may be unavailable to those destinations.
We do not currently ship to PO boxes for oversized items, or to freight forwarding addresses.
Tracking your order
Every shipment includes tracking. You'll receive the tracking number by email when the parcel leaves the supplier.
If tracking hasn't updated in more than 7 business days, email aliimg987@gmail.com with your order number and we'll chase it with the carrier.
Incorrect addresses
Please check your shipping address carefully before completing checkout. We are not able to reroute a parcel once it has shipped.
If a parcel is returned to the supplier because the address was incorrect or incomplete, we'll refund the item price minus any return shipping cost the carrier charges us. We can also reship to a corrected address if you cover the second shipping charge.
Lost, delayed and damaged parcels
- Delayed: Contact us if your parcel is more than 7 business days past the top of its estimated range and we'll investigate with the carrier.
- Marked delivered but not received: Check with neighbours and your building's mail room first, then contact us within 14 days of the marked delivery date so we can open a carrier claim.
- Genuinely lost: We'll send a replacement or issue a full refund.
- Damaged in transit: Email us within 7 days of delivery with photos of the item and packaging. We'll cover return shipping and replace or refund it.
Duties and taxes
Sales tax is calculated and shown at checkout where applicable. Because we ship domestically within the United States, orders are not subject to import duties.
Questions
Email aliimg987@gmail.com. We reply within 1 business day, Monday to Friday.