Privacy policy

Last updated: 15 August 2026

This policy explains what personal information 360STORE collects, why we collect it, who we share it with, and the choices you have. We've written it in plain language rather than legalese.

Who we are

360STORE operates this store. For the purposes of data protection law we are the data controller of the personal information described here.

Our store runs on Shopify Inc., which processes information on our behalf and, for some features, as a controller in its own right. You can read the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal for data Shopify holds.

Information we collect

Category	Examples	Why we need it
Contact details	Name, email, phone, billing and shipping address	To process and deliver your order and contact you about it
Payment information	Card type, last four digits, billing postcode, transaction records	To take payment and issue refunds. We never see or store your full card number
Account information	Username, password, saved preferences	To maintain your account if you create one
Order history	Items viewed, added to cart, purchased, returned or cancelled	To fulfil orders, handle returns and recommend relevant products
Communications	Emails and messages you send us	To answer your questions and keep a support record
Device and usage data	IP address, browser, device type, pages viewed, referring site	To keep the site secure, prevent fraud and understand how it's used
Marketing preferences	Whether you've subscribed, what you've opened or clicked	To send communications you asked for and stop ones you didn't

We do not knowingly collect sensitive personal information such as government ID numbers, health data, biometric data, precise geolocation, or information about race, religion or sexual orientation. Please don't send us any.

Where we get it

• Directly from you — when you order, create an account, subscribe or contact us
• Automatically — through cookies and similar technologies when you use the site
• From service providers — payment processors, shipping carriers and analytics providers acting on our behalf

How we use it

• To fulfil your order — process payment, arrange shipping, handle returns and exchanges
• To support you — answer questions and resolve problems
• To improve the store — understand which products and pages are useful
• For marketing — send emails you've opted into and show relevant ads. You can opt out at any time
• For security and fraud prevention — verify transactions and protect against misuse
• To meet legal obligations — tax records, responding to lawful requests, enforcing our terms

Legal bases (UK/EU visitors). We rely on: performance of a contract for order fulfilment; legitimate interests for security, fraud prevention and service improvement; consent for marketing communications and non-essential cookies; and legal obligation for tax and regulatory record-keeping.

Who we share it with

We share personal information only where necessary, with:

• Shopify — our ecommerce platform and hosting provider
• Payment processors — to take payment and issue refunds
• Suppliers and fulfilment partners — who receive your name and shipping address so they can send your parcel. They may be located outside the United States
• Shipping carriers — to deliver your order and provide tracking
• Analytics and advertising partners — to measure site performance and show relevant ads
• Professional advisers and authorities — where required by law, to respond to valid legal process, or to protect our rights
• An acquirer — if our business is sold, merged or reorganised

Selling and sharing for advertising

We do not sell your personal information for money.

However, when we use advertising and analytics cookies, information about your activity may be shared with advertising partners in a way that California and several other US state privacy laws define as a "sale" or "sharing for cross-context behavioural advertising".

You can opt out of this at any time using our Your Privacy Choices page. If you visit us with Global Privacy Control enabled in your browser, we treat that automatically as an opt-out request for that browser and device.

We do not knowingly sell or share the personal information of anyone under 16.

Cookies

We use cookies and similar technologies for four purposes:

• Strictly necessary — keeping your cart and session working. These cannot be switched off
• Functional — remembering preferences like currency and saved details
• Analytics — understanding how visitors use the store
• Advertising — showing relevant ads and measuring their performance

Most browsers let you block or delete cookies in their settings. Blocking strictly necessary cookies will prevent checkout from working.

How long we keep it

Data	Retention period
Order and transaction records	7 years, to meet tax and accounting requirements
Account information	Until you delete your account, then up to 90 days
Support correspondence	3 years from the last message
Marketing preferences	Until you unsubscribe, plus a suppression record kept indefinitely so we don't re-contact you
Analytics and device data	Up to 26 months

Your rights

Depending on where you live, you may have the right to:

• Know and access — find out what we hold about you and get a copy
• Correct — have inaccurate information fixed
• Delete — ask us to erase your information, subject to legal retention requirements
• Port — receive your data in a portable format
• Opt out — of sale, sharing, or targeted advertising
• Limit — restrict the use of sensitive personal information
• Object or restrict — (UK/EU) object to processing based on legitimate interests
• Withdraw consent — (UK/EU) where we rely on consent
• Non-discrimination — we will never give you worse pricing or service for exercising a right

To exercise any of these, email Aliimg987@gmail.com with the subject line "Privacy Request". We'll verify your identity, usually by confirming details of a recent order, and respond within 45 days. If we need longer we'll tell you why within that period.

You may use an authorised agent to make a request on your behalf. We'll ask for proof of authorisation and may still need to verify your identity directly.

Appeals and complaints

If we decline your request, you may appeal by replying to our decision with the subject line "Privacy Appeal". We'll review and respond within 45 days.

You also have the right to complain to your local data protection authority. In the UK this is the Information Commissioner's Office; in the EEA, your national supervisory authority; in California, the California Privacy Protection Agency.

Children

This store is not intended for children and we do not knowingly collect personal information from anyone under the age of majority where they live. If you believe a child has given us their information, email us and we'll delete it.

Security

We use industry-standard measures including TLS encryption in transit and access controls on our systems. Payment card data is handled by PCI-DSS compliant processors and never stored on our servers.

No system is perfectly secure and we cannot guarantee absolute security. Please don't send sensitive information to us over unsecured channels.

International transfers

We are based in the United States and your information will be processed there. Some suppliers and service providers are located in other countries.

Where we transfer personal information out of the UK or European Economic Area, we rely on recognised safeguards such as the European Commission's Standard Contractual Clauses or the UK International Data Transfer Addendum, unless the destination has an adequacy decision.

Changes to this policy

We may update this policy to reflect changes in our practices or the law. The revised version will be posted here with a new "Last updated" date. If changes are material we'll give notice by email or a prominent notice on the site.

Contact

Questions, requests or complaints about privacy: Aliimg987@gmail.com