About Us
About 360STORE
A department store built to be worth trusting.
Clothing, home, beauty and accessories in one place — at prices that make sense, with policies written in plain English instead of legalese.
Why we built this
Online shopping has quietly gotten worse. Delivery dates that turn out to be guesses. Return policies buried six clicks deep and written to be difficult. Shipping costs that appear at the last step. Support addresses that never reply.
None of that is necessary. It happens because it's cheaper for the retailer and most people won't complain twice.
360STORE is built the other way round. We'd rather tell you a delivery will take two weeks and be right than promise two days and be wrong. We'd rather write a returns policy you can read in ninety seconds than one designed to make you give up.
Four things we commit to
Every one of these is written into our policies, not just this page.
30
days to return
From the day it arrives, not the day you ordered. Unused and in original packaging is all we ask.
1
business day to reply
A real answer from a real person, Monday to Friday. Not a ticket number and silence.
0
surprise charges
The total at checkout is the total. Shipping and tax are shown before you pay, never added after.
7
days to refund
Business days from when your return reaches us, back to the card you paid with.
How we keep prices down — and what it costs you
We don't run stores. There's no showroom, no floor staff, no mall rent baked into a price tag. We also don't hold stock in our own warehouse — orders go straight from our suppliers to your door. Fewer hands on the parcel means fewer margins stacked on top of it.
Here's the trade-off, stated plainly:
Shipping direct from suppliers means delivery takes longer than a retailer with a warehouse down the road. Depending on the item that's typically one to three weeks, and it's shown on every product page before you add to cart. If that doesn't work for what you need, we'd genuinely rather you knew now than found out after paying.
That's the whole model. No membership fee, no loyalty tier you have to buy into, no price that's only real if you subscribe.
What we carry
Ten departments, built out the way a good department store is.
We're new. Here's what that honestly means.
Most stores hide this. We'd rather you heard it from us.
There aren't thousands of reviews yet.
We're not going to manufacture any. The reviews you eventually see here will be from people who actually bought something.
Delivery is slower than the giants.
We can't beat next-day. What we can do is tell you the real timeframe before you pay, and refund you in full if we can't meet it.
The catalogue is still growing.
Departments are being stocked deliberately rather than dumping in thousands of listings nobody vetted. If something you want isn't here, tell us — that's genuinely how we decide what to add next.
Questions before you buy?
Ask us anything about sizing, delivery, or a specific product. One business day, every time.
Contact usEverything on this page is backed by a written policy: