Refund policy

Last updated: 15 August 2026

We want you to be happy with what you ordered. If something isn't right, you have 30 days from the delivery date to request a return.

How to start a return

1. Email Aliimg987@gmail.com within 30 days of delivery. Include your order number and which items you're returning.
2. We'll reply within 1 business day with a Return Authorization number and the return address.
3. Pack the items securely in their original packaging and write the Return Authorization number clearly on the outside.
4. Ship the parcel and send us the tracking number.

Please don't send anything back before contacting us. Returns received without a Return Authorization number cannot be matched to your order and may not be refundable.

Condition requirements

To be eligible for a refund, items must be returned:

• Unused, unworn and unwashed
• In original packaging, with all tags and labels still attached
• With any accessories, manuals, free gifts or components that were included
• Free from odours including smoke, perfume and pet hair

Items returned in a condition that prevents resale may be refused, or refunded at a reduced amount reflecting the loss in value. We'll always contact you before applying a reduction.

Items we cannot accept

For hygiene, safety or legal reasons, the following are non-returnable unless they arrive damaged, defective or incorrect:

• Opened cosmetics, skincare, fragrance and hair care
• Pierced jewelry including earrings
• Underwear, intimates and swimwear where the hygiene seal has been removed
• Perishable goods
• Personalised, engraved or custom-made items
• Gift cards
• Items marked Final Sale on the product page

Nothing in this section affects your legal rights where an item is faulty or not as described.

Who pays return shipping

Reason for return	Return shipping	Original shipping refunded?
Changed your mind	You pay	No
Wrong size or colour ordered	You pay	No
Item arrived damaged	We pay	Yes
Item is defective	We pay	Yes
Wrong item sent	We pay	Yes

We recommend using a trackable shipping service for change-of-mind returns. We can't issue a refund for a parcel we never receive, and without tracking there's no way to establish what happened to it.

Damaged, defective or incorrect items

Please inspect your order as soon as it arrives. If anything is damaged, defective or not what you ordered, email Aliimg987@gmail.com within 7 days of delivery with your order number and photographs of the item and its packaging.

We'll cover return shipping and send you a replacement or a full refund including original shipping charges — your choice.

Refunds

Once your return arrives we'll inspect it and email you the outcome. If approved, we issue the refund to your original payment method within 7 business days.

Your bank or card issuer then needs additional time to post the credit to your account — typically 3 to 10 business days depending on the provider. If more than 15 business days have passed since we confirmed your refund and you still haven't seen it, contact your bank first, then email us and we'll help trace it.

Exchanges

The fastest way to get a different size or colour is to return the original item for a refund and place a new order. This avoids waiting for your return to arrive before the replacement ships, and guarantees you get the size you want before it sells out.

Cancelling an order

Orders can be cancelled at no cost any time before they ship. Email aliimg987@gmail.com as quickly as you can with your order number — most orders are sent to our suppliers within a few hours of being placed.

Once an order has shipped it can no longer be cancelled, but you can return it under this policy once it arrives.

If we cannot ship your order within the timeframe stated at checkout, we will notify you and offer the choice of a revised delivery date or a full refund. If we cannot reach you or you decline the revised date, we will cancel and refund in full automatically.

Late or missing deliveries

If tracking shows your parcel as delivered but you haven't received it, please check with neighbours and your building's mail room first, then contact us within 14 days of the marked delivery date so we can open a claim with the carrier.

If a parcel is genuinely lost in transit, we'll send a replacement or issue a full refund.

Questions

Email aliimg987@gmail.com. We reply within 1 business day, Monday to Friday.